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Stanthewizzard's avatar
Stanthewizzard
New Contributor
3 years ago

Unable to sign in to a Google account using a saved passkey

Neither Google nor Microsoft offers me to use passkey as a sign in method. Am I doing it wrong ? Thanks 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not ...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Fydon

I'm sorry that you're running into issues with Google passkeys on your Windows PC. Can you confirm that you're using the latest version of 1Password in the browser: Download 1Password in the browser

If you are already using the latest version then can you tell me which browser you're using? Can you also check to make sure that the following option is turned on:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar.
  3. Click Settings.
  4. Click AutoFill.
  5. Make sure that "Offer to save and sign in with passkeys" is turned on.

I look forward to hearing from you.

-Dave