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Forum Discussion
Solved
Quick Access slow to appear
I've noticed on recent versions of 1Password for Mac that Quick Access is slow to appear after authenticating with a fingerprint. I have an 2021 MacBook Pro with an M1 Pro chip. After pressing Cmd+Shift+Space and authenticating with the fingerprint, it takes 2-3 seconds for Quick Access to appear. I recall it used to appear much more quickly. The slowness persists even if all other applications on my Mac are closed. If 1Password is already unlocked and I press Cmd+Shift+Space then Quick Access appears instantly. I tried resetting the app as detailed here but that did not fix the problem. Any advice would be most appreciated!
1Password Version: 8.10.58
Extension Version: Not Provided
OS Version: macOS 15.2
Browser: Not Provided
Hello msridhar23! đź‘‹
I'm sorry that you're seeing a delay with Quick Access appearing after you unlock 1Password on your Mac. We've received other reports of this behaviour and have been able to reproduce it on our end as well. I've added your report to the internal work item open for the issue.
Hopefully the issue can be fixed in a future update soon.
-Dave
ref: dev/core/core#34839
17 Replies
Agreed, the whole 1PW experience is getting slower, the Safari integration is getting really slow, doesn't link up more often, and the little drop down icon in a password field is infuriating to use now. I wish they had not stopped development of the full native app, the electron stuff is not good at all.
- 1P_Dave
Moderator
I'm sorry that 1Password for Safari isn't performing as fast as it should be, that definitely isn't right. So that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/quick-access-slow-to-appear/93699/replies/157570
- Your forum username: tdehnke
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Hi,
I too am having this issue. It is getting worse with every update. Slow to update and slow to search, slow to edit. Very frustrating.
- 1P_Dave
The issue being discussed in this thread should only affect Quick Access and not the editing of items. So that I can see what's going on in your case, I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/quick-access-slow-to-appear/93699/replies/157566
- Your forum username: mlv555
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Got it.
Your support ticket ID is HDC-69997-193.
Very sorry to be a bother, but I find this issue to be quite frustrating, particularly since I've gotten used to very responsive performance from 1Password for all the years I've had it. Is there any estimate as to when this issue might be prioritized or fixed? Thank you very much.
- 1P_Dave
I don't have an ETA on when the issue will be resolved, I'm sorry that I don't have any news to share at the moment.
-Dave
- 1P_Dave
Thanks for the reply. When a fix is released it'll be noted in our release notes:
The tracking number for the issue is
34839. Thanks again for reporting the issue.-Dave
Hi Dave,
Any updates on this? The Mac app seems to get slower and slower with every release. It's becoming quite frustrating to use.- 1P_Dave
I don't have any updates to share at this time. This issue, where Quick Access will open after a delay, only occurs when you open Quick Access while 1Password is locked. If 1Password is unlocked then you shouldn't see the delay.
One workaround is to change your auto-lock settings so that 1Password stays unlocked for longer periods of time: How to set 1Password to lock automatically
-Dave
Thanks, Dave! Will a comment be posted here when the issue is fixed, or is there some other way for me to track it?
- 1P_Dave
Hello msridhar23! đź‘‹
I'm sorry that you're seeing a delay with Quick Access appearing after you unlock 1Password on your Mac. We've received other reports of this behaviour and have been able to reproduce it on our end as well. I've added your report to the internal work item open for the issue.
Hopefully the issue can be fixed in a future update soon.
-Dave
ref: dev/core/core#34839
- 1P_Dave
oshloel​ and tdehnke​
I'm sorry that the issue is disrupting your workflow. The issue is still open with our development team but I don't have any updates to share at the moment.
-Dave
Dave,
I am still experiencing the same issue (MacBook Pro M4pro, MacOS 15.4, 1PW 8.10.70, 1PW for Safari 8.10.70.27). 1PW/Safari used to be quick and responsive, now it's "do I need to try to invoke quick access again/twiddle my thumbs/let's go" kind of responsive.
It's marked as being "solved" with a "we know about it" post being the solution. Knowing about it is not a solution. Fixing it (it been several releases) is a solution.
Any updates on this, it's still slow to show the popup after unlock via TouchID using Quick Access
MacOS 15.4 (24E248)
1Password for Mac 8.10.70 (81070026)
