Forum Discussion

Stanthewizzard's avatar
Stanthewizzard
New Contributor
3 years ago

Unable to sign in to a Google account using a saved passkey

Neither Google nor Microsoft offers me to use passkey as a sign in method.
Am I doing it wrong ?
Thanks


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

62 Replies

  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team

    Hey Manaburner,

    I hope you've been enjoying saving and signing in with passkeys in 1Password in the open Beta! As for this issue you're seeing with passkeys in Chrome on Windows; It looks like Chrome is invoking it's own passkey/security key prompts before 1Password has a chance to pull up your saved passkey. These steps below should help improve that experience you're seeing and I'd like to ask you to give them a try for me:

    1. In Chrome > Settings, “Offer to save passwords” should be disabled. 1Password for Chrome should be controlling this setting in your browser.

    2. Copy and paste chrome://flags/#enable-debug-for-secure-payment-confirmation into the address bar and press Enter/Return. Disable this setting and restart the browser.

    After doing the above, could you then try signing in to your Google account again to see if 1Password is now offering to sign in using your passkey? :)

  • Manaburner's avatar
    Manaburner
    Super Contributor

    After installing the browser extension in Chrome, I was able to create and store a Passkey in 1Password. However whenever I try to use this Passkey, e.g. to sign in to google.com or when trying to perform sensitive tasks like managing my account, where you get prompted for a Passkey confirmation, I can't use the Passkey stored in 1P.
    Chrome wants me to insert my security key and as I cancel that immediately offers to scan a QR code.
    It seems like my existing Passkeys take precedence and 1Password is not even considered.
    Am I missing something? Layer8 problem?
    Hints welcome

    P.S. on the passkeys.io demo site and on omg.lol I can sign in with a Passkey using 1Password, so this seems to be related to google.com


    1Password Version: 8.10.7
    Extension Version: 2.12.0
    OS Version: Windows 10
    Browser:_ Chrome 114.0.5735.110