Forum Discussion

passmite's avatar
passmite
New Contributor
1 month ago

Unable to Unlock 1Password 8 on Mac

Greetings, the unlock password for a 1Password account is not working to unlock 1Password Version 8 on Mac desktop, even though the same password successfully unlocks 1Password Version 7 on desktop a...
macos
passmite's avatar
passmite
New Contributor
1 month ago

Thanks for your reply. Yes, I can sign in on the web and we do see a vault named Primary. I am able to fully sign in and use 1Password on the web and the mobile devices. Just for fun, i temporarily downgraded to 1Password 7 on the Mac and it worked just fine. It's weird, I am just unable to sign in using 1Password 8 on the Mac. Strange indeed.

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    passmite​ 

    Thank you for the reply. It sounds like you might be using a 1Password account alongside an older standalone Primary vault. The Primary vault usually has a password that's different from your 1Password account so it's possible that's causing the issue. 

    So that the team and I can help further, I'd like to ask you to create and share a 1Password 7 diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Please use the instructions for 1Password 7, not 1Password 8. Attach the diagnostics to an email message addressed to [email protected]

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/unable-to-unlock-1password-8-on-mac/170375
    • Your forum username: passmite


    You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave