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Forum Discussion
"Unable to unlock with biometrics" message when unlocking Safari extension on 2018 iPad Pro
Whenever the 1Password extension for Safari is locked and I click on the toolbar icon to unlock it, it seems like I should be able to unlock it with Face ID because there's the little Face ID icon th...
I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
