Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Unable to use Touch ID to unlock the extension, Touch ID works for the desktop app

This discussion was created from comments split from: Account password required for browser extension.
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @mourogers! 👋

I'm sorry that you're unable to use Touch ID to unlock 1Password in the browser. It sounds like the connection between the desktop app (which is responsible for Touch ID) and the extension is broken. Can you try the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If that still doesn't work then can you right-click the 1Password icon in your browser's toolbar the next time that Touch ID fails to work and then click Settings. Is "Integrate this extension with the 1password desktop app" turned on and do you see a green icon underneath?

-Dave