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idscomm's avatar
idscomm
New Member
4 days ago

UniFi 2FA Automatic Filling Fail

Hello, I did some research and found people with the same issues but couldn't resolve my problem. Basically, when I log in to UniFi, the autofill works as expected BUT the 2FA is not working. If I c...
browser extension
family
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
5 hours ago

Hi idscomm​,

The behaviour you're experiencing with UniFi, where 2FA autofill doesn't work but copying and pasting does, is a known issue that our team is actively investigating.

I've added your case to the internal issue, and I'm sorry for the disruption this is causing.

As a workaround until a fix is available, some affected users have reported that deleting and re-entering the last character of the OTP allows it to be accepted - or you can continue to copy and paste the OTP instead, although I understand that neither of these are ideal.

If you have any further questions or concerns, let me know.

Issue=FILL-3088

idscomm's avatar
idscomm
New Member
1 hour ago

Thank you very much for the update. Glad to see the issue is not on my side since I tried pretty much everything including removing and reactivating my 2FA with a new code. 

I will wait for an update, in the meantime I will try deleting and reentering the last digit of the sequence.

thanks again.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 hour ago

    You're very welcome!