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Forum Discussion
1PW4all
3 years agoNew Contributor
Universal Autofill doesn't fill into the Ivanti app on the Mac
Our company updated our vpn from Pulse to Ivanti Secure Access client. Technically, I think it's a re-branding. The app look slightly different, but functions identically.
Autofill with Command-B...
1P_Dave
Moderator
3 years agoHello 1PW4all! 👋
I'm sorry to hear that you're unable to fill your login information into the Ivanti Secure Access client. We'd love to see if we can improve the situation here, can you try to use Universal Autofill to fill your login one more time and make sure that the filling fails like it before. Note the exact time when you tried to fill your login.
Then, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/134919/linked-app-wont-autofill-with-command-backslash
- Your forum username:
1PW4all
- The exact time when you tried to fill your login into the Ivanti app.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!