Forum Discussion

DoctorBrown's avatar
DoctorBrown
Occasional Contributor
4 years ago

Unknown Software Exception (0xc0000008) occurred at location 0x778d2418

Once every couple of weeks or so, I get the above error. It seems to occur when the computer has automatically locked and I hit a key to bring up the login screen. On my Windows 7 system, there seems...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi DoctorBrown:

Thanks for letting us know about this. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Be sure to use the steps for 1Password 7, not 1Password 8.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!