Forum Discussion

Former Member's avatar
Former Member
4 years ago

Unlock via Chrome extension using TouchID

How can I permanently enable unlocking using TouchID in the Chrome extension on MacOS? It seems like this works sometimes, but mostly not .. forcing me to enter my very long (i.e. typo-prone) pass...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @jlaksdfpqwiuenasdf:

Thanks for confirming. In that case, I'd like to ask you to create a diagnostics report from your Mac as well as a console log:

Sending Diagnostics Reports (Mac)

Save a console log for 1Password in your browser

Attach the diagnostics and console log to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!