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Forum Discussion
BjoernKW
7 months agoNew Contributor
Unlocking 1Password via Touch ID on macOS doesn't work anymore
Whenever I try to unlock 1Password via Touch ID on my MacBook Pro (16", M1 Max) running macOS Sonoma I now inevitably get a "That didn't work Check your password and try again." message.
I've already tried restarting the device and completely disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings (including deleting and adding a fingerprint once more) as well as toggling "Touch ID" under 1Password's "Security" settings tab. I've even tried deleting the key named "com.1password.core-biometric-unlock" from the Keychain Access utility (as suggested elsewhere).
To no avail, unfortunately.
Unlocking the device itself with Touch ID works flawlessly and strangely enough, unlocking 1Password via Apple Watch seems to work as well.
1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Brave
- 1P_Dave
Moderator
- ag_mike_d
1Password Team
Hi croissantrunning - We've received and passed you message along to the team for review. A member of the team will be in touch as soon as possible.
ref: JPQ-21687-115
- 1P_Dave
Moderator
Hello BjoernKW! 👋
I'm sorry that Touch ID isn't working to unlock your Mac. Our developers are investigating an issue with Touch ID that you might be running into. So that the team can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/146693/touch-id-unlock-not-working
- Your forum username: username
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- BjoernKWNew Contributor
Thanks. The support ticket ID is ZQG-75124-247.
- kevinleeNew Contributor
I have the same problem with 1Password for Mac 8.10.36 (81036049) on macOS Sonoma 14.5 (23F79).
You can check out the following video showing my problem.
https://youtu.be/Xcc8CUXPQ28This is on a web browser (Chrome).
https://youtu.be/2JabX2CRZBQ - 1P_Tommy
Moderator
Thanks for the recording. I feel certain that you're experiencing the same issue. That said, the only true way to determine that is by submitting a report and looking at the log lines. You can do that if you wish but because of the number of folks who have reported the same trouble you could also wait. I'll add your report to our internal reporting system.
Should you wish to send in a report you can do so by using these instructions: https://1password.community/discussion/comment/714380/#Comment_714380
ref: dev/core/core#30517
- 1P_Dave
Moderator
Thank you for the reply. If you send in a diagnostics report then the team can confirm which issue you're running into and may be able to offer some specific workarounds to get you back up and running while we wait for a permanent fix from our development team.
-Dave
- croissantrunningNew Contributor
Hi, Touch ID was working completely fine until I erased my Mac and setup everything again. Now I seem to have the same problem. Quite frustrating having to type in the password every time it's locked.
I've tried the same suggestions to no avail (restarting, turning Touch ID on off, etc)