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Forum Discussion
Unlocking 1Password via Touch ID on macOS doesn't work anymore
Whenever I try to unlock 1Password via Touch ID on my MacBook Pro (16", M1 Max) running macOS Sonoma I now inevitably get a "That didn't work Check your password and try again." message.
I've alre...
1P_Dave
Moderator
ModeratorI'm sorry that Touch ID isn't working on your Mac either. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/146700/unlocking-1password-via-touch-id-on-macos-doesnt-work-anymore#latest
- Your forum username:
croissantrunning - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
