Forum Discussion

kongjie's avatar
kongjie
New Contributor
2 years ago

Unlocking in Safari either doesn't work or experiences long delay

I see that in other posts, this issue has been attributed to the use of profiles. I don't know if that is true. I have previously removed the extension, restarted, etc. and it might work for a bit, b...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @"kongjie@mac.com", JohnU,

I'm sorry for the troubles you are having with 1Password in Safari. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!