Forum Discussion

rkearney's avatar
rkearney
New Contributor
2 years ago

Unlocking on Windows 11 using Edge browser extension has black unlock screen

seems similiar to ahttps://1password.community/discussion/140281/when-i-click-the-1-password-icon-i-get-a-blank-white-unlock-square-win-11-chrome?utm_source=community-search&utm_medium=organic-search...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello rkearney! 👋

I'm sorry that you're running into a blank window when unlocking 1Password in Microsoft Edge. It sounds like you might be running into a known issue that our development team is currently working on. Can you try the following to see if it improves the situation:

  1. Open and unlock 1Password 8.
  2. In the top left, click ⋮ > Settings > Advanced.
  3. Uncheck the option to Use Hardware Acceleration.
  4. Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
  5. Relaunch 1Password and test whether you can still reproduce the black window.

I look forward to hearing from you.

-Dave

ref: dev/core/core#29932