Forum Discussion

Former Member's avatar
Former Member
5 years ago

Unsupported QR code on iOS

Hi, I am trying to scan a QR code for the one-time password feature on this website: https://www.paniniamerica.net/myaccount/2fa-authentication.html and I keep getting an error in my iOS app saying "...
ios
Former Member's avatar
Former Member
5 years ago

Hi @BareMetal23!

Are you sure that you are not scanning the download QR code, rather than the 2FA code? Some websites use a QR code to quickly allow you to download an authenticator app, and a separate QR code to setup 2FA. It sounds like you might be scanning the first code in this case, but since you already have an authenticator app (1Password), you should be able to skip that section and go to the next QR code.