Getting started with 1Password for your growing team, or refining your setup? Our Secured Success quickstart guide is for you.
Forum Discussion
Update not installing newer version, so old version remains after relaunch
The internal update mechanism has a serious problem such that it downloads and asks for a restart, but after doing something silently in the background, the old version remains after it relaunches. S...
Jack_P_1P
1Password Team
1Password TeamHi bergdesign:
We'd likely need to take a closer look at your specific setup to see what might be going on. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/133264/update-not-installing-newer-version-so-old-version-remains-after-relaunch#latest
- Your forum username:
bergdesign
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
