Forum Discussion
Former Member
3 years agoI have the app but the apps support isn't working. When I open app, can't see anything I need
https://orkidfam.1password.com/apps should work for me but it doesn't.
I've downloaded the app on my iPhone 14, as part of a manual phone transfer (was IPhone 6 with nonworking backup). When I open the app, no options that are mentioned are available. It is not synched with my account. Such a nightmare.
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Referrer: forum-search:https://1password.community/search?Search=https%3A%2F%2Forkidfam.1password.com%2Fapps
3 Replies
- 1P_Timothy
Community Manager
Hi @geoffwai, thanks for the update! I'm glad to hear that worked for you. Hopefully we'll have some other solutions available in the not-so-distant future.
- Former Member
Thank you. I opted for the soft keyboard to come up regardless. Not the prettiest but works! Thanks!
- 1P_Timothy
Community Manager
Hi @geoffwai, thanks for your question!
When a physical keyboard is in use, 1Password should default to on screen filling suggestions below fields. We've noticed an issue when Samsung keyboard is the default on-screen keyboard where the suggestions won't appear on screen. If Samsung Keyboard is currently set to default on your device, I suspect that would be the cause.
There are two workaround for this at the moment, setting a different on-screen keyboard to default or setting the on-screen keyboard to show while the physical keyboard is in use.
To change the default on-screen:
1. Install an on-screen keyboard such as Gboard or SwiftKey.
2. Open your device settings.
3. Tap General management.
4. Tap Keyboard list and default.
5. Tap Default keyboard.
6. Select the newly installed keyboard (your physical keyboard may need to be detached or off to switch on-screen default).To set the on-screen keyboard to show while a physical keyboard is in use:
1. Open device settings.
2. Tap General management.
3. Tap Physical keyboard.
4. Tap Show the on-screen keyboard on.While I can't make any promises about the development of 1Password, we are also looking into adding an Autofill setting that would allow the choice between showing filling prompts in the suggestion strip or below fields.
Let me know if either of those workarounds work for you!