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Forum Discussion

Former Member

4 years ago

Upgrade to 8 - missing logins

I’m on a trial of ver 8 and seeing that I am missing logins. Thankfully I can still see these on my old 7 iOS app. Why did the import miss these and how can I determine all the ones it missed?

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Moderator

4 years ago

Hello @MrToke! 👋

I'm sorry that you're not seeing certain items in the 1Password 8 app. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/135927/upgrade-to-8-missing-logins
Your forum username: MrToke
Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!