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Former Member's avatar
Former Member
4 years ago

Urgent! Please help, app crashing after trying to start membership

I started to upgrade to membership from DropBox syncing. I got through the account setup and validation.

Then I went back to the app on my computer and opened it and entered in the vault password. It started doing stuff and then crashed. All it does now is crash every time I enter the vault password.

I never got to the point where I received my new secret key and I cannot even log in to the server site either.

When I open the app preferences I see that the new user has been created but since I can't open the vault I can get to my secret key.

How in earth do I unravel this mess and get back working.

-louie

1Password Version: 1Password 7 Version 7.9.2 (70902005) 1Password Sto
Extension Version: N/A
OS Version: 10.14.6
Referrer: forum-search:https://1password.community/search?Search=urgeng%20help%20app%20crashing%20after%20entering%20in%20vault%20password

macos

1 Reply

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    @woolous

    It looks like you have been in contact with us via email. Let's continue the discussion there. Thanks. Someone will be with you as soon as possible. I am going to close this discussion to prevent duplication of efforts.

    ref: RSW-56511-693

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @smolenr

    A "Password" item will serve the purpose here. It doesn't need a website or username like a Login item would – it can just hold a secret in a concealed field.

    Click the "+ New Item" button at the top-right corner of 1Password and click the Password item. You can name it anything you like and add the information you want to the password field, such as the safe combination in this case. Click Save when you're finished.

    ℹī¸ Most purely numerical passwords (such as PINs, passcodes, lock combinations, and so on) will be flagged by Watchtower as weak or vulnerable passwords. This is to be expected, since 1234 is a terrible password, for example, and will no doubt have been used as a password by someone somewhere before. You can click Ignore in the banner at the top of the item once you've acknowledged its contents.

    I'll be here if you need anything. :)

    — Grey

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Please help, app crashing after trying to start membership","id":"message:70470","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:70470","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:70470"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:70470"},"body":"

I started to upgrade to membership from DropBox syncing. I got through the account setup and validation.

\n\n

Then I went back to the app on my computer and opened it and entered in the vault password. It started doing stuff and then crashed. All it does now is crash every time I enter the vault password.

\n\n

I never got to the point where I received my new secret key and I cannot even log in to the server site either.

\n\n

When I open the app preferences I see that the new user has been created but since I can't open the vault I can get to my secret key.

\n\n

How in earth do I unravel this mess and get back working.

\n\n

-louie

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.2 (70902005) 1Password Sto
\nExtension Version: N/A
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\nReferrer: forum-search:https://1password.community/search?Search=urgeng%20help%20app%20crashing%20after%20entering%20in%20vault%20password

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I started to upgrade to membership from DropBox syncing. I got through the account setup and validation.

\n\n

Then I went back to the app on my computer and opened it and entered in the vault password. It started doing stuff and then crashed. All it does now is crash every time I enter the vault password.

\n\n

I never got to the point where I received my new secret key and I cannot even log in to the server site either.

\n\n

When I open the app preferences I see that the new user has been created but since I can't open the vault I can get to my secret key.

\n\n

How in earth do I unravel this mess and get back working.

\n\n

-louie

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9.2 (70902005) 1Password Sto
\nExtension Version: N/A
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\nReferrer: forum-search:urgeng help app crashing after entering in vault password

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Urgent! Please help, app crashing after trying to start membership","moderationData":{"__ref":"ModerationData:moderation_data:70471"},"body":"

@woolous

\n\n

It looks like you have been in contact with us via email. Let's continue the discussion there. Thanks. Someone will be with you as soon as possible. I am going to close this discussion to prevent duplication of efforts.

\n\n

ref: RSW-56511-693

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