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Forum Discussion
"Use 1Password" stop functioning if the extension icon is removed from the toolbar
Hi folks,
I don't like having many icons in my toolbar, so I normally remove the ones I don't use or don't use inside Safari directly.
But if I remove the 1Password extension icon, the login form "Use 1Password" option doesn't work, and I have to manually open the 1Password app to unlock it.
I also found out that it doesn't happen after a system boot-up, but only after the 1Password app locked itself after the first use.
In addition, when unlocked this way, ~10s go by before I can see any login suggestion. But I think this will be solved if the aftermentioned gets fixed since it doesn't happen when the "Use 1Password" option is used after a system boot-up.
To reproduce it:
- Right-click on the Safari toolbar or choose View → Customize Toolbar, and remove the 1Password extension icon. You can also press ⌘, and while keep pressing, click on the 1Password extension icon and drag it outside the toolbar.
- Restart Safari, just to be sure.
- Press "Use 1Password" in a login form while the app is locked (and not open).
I know this isn't necessarily a 1Password issue, but I think "Use 1Password" should function whether or not the icon is present in the toolbar.
1Password Version: 8.10.3 (81003012)
Extension Version: 2.8.1
OS Version: macOS Ventura 13.2.1 (22D68)
Browser: Safari 16.3 (18614.4.6.1.6)
13 Replies
steph_giles1Password Team
Hey @Zabriskije,
I'm sorry for the trouble. At this time, keeping 1Password in the menu bar will ensure the 1Password app background processes are running, and allow the app's features to be uninterrupted.
I did find a way to hide the 1Password desktop app and keep the extension unlocked by using the CMD⌘ + H keyboard shortcut. After unlocking the 1Password desktop app, use the CMD⌘ + H keyboard to hide the 1Password app, the extension should still be unlocked.
I hope this helps.
1P_Tommy I'm not sure I'm following you: isn't what
Settings→General→Keep 1Password in the menu baralready do?
And just for the sake of clarity, if I close the main window 1Password quits instead of hiding.- 1P_Tommy
Moderator
@Zabriskije
1Password in the menu bar would be required or if you close the main window 1Password will lock. We have a feature request open to hide the menu bar application. I'd be happy to add your voice. Can you let me know if this is something you would like me to do? Based on the thread I feel certain that's a yes, but I don't want to speak out of place.
- steph_giles
Hey @Zabriskije,
Thank you for sharing the workaround,
I'm sorry for the inconvenience, I have taken a look at the progress on the issue and it seems to be a Safari limitation. We are working towards a solution, thank you for your patience.
ref: dev/core/core#20794
1P_DavidYou're most welcome, @Zabriskije ! Thanks for sharing that we're looking into the issue!
Thanks for the help 1P_David, steph_giles, and kevin_li.
For those who stumble upon this thread: the problem is that — other than the Safari shenanigans — when the desktop app is closed, it quits instead of running in the background. The issue is already on the tracking list.
- steph_giles
Thank you @Zabriskije, I have located your ticket and passed on the details and our team will be in touch soon.
ref: KAP-49975-189
Hey steph_giles,
Here's the Support ID number: [#KAP-49975-189]
After your report, I enabled "Keep 1Password in the menu bar" in the main app, and that made the issue go away (I just made a single test). So it seems related to the main app too.
If you have the time, please try again with "Keep 1Password in the menu bar" disabled, to see if you can reliably produce the issue.
