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Forum Discussion
"Use 1Password" stop functioning if the extension icon is removed from the toolbar
Hi folks,
I don't like having many icons in my toolbar, so I normally remove the ones I don't use or don't use inside Safari directly.
But if I remove the 1Password extension icon, the login form "Use 1Password" option doesn't work, and I have to manually open the 1Password app to unlock it.
I also found out that it doesn't happen after a system boot-up, but only after the 1Password app locked itself after the first use.
In addition, when unlocked this way, ~10s go by before I can see any login suggestion. But I think this will be solved if the aftermentioned gets fixed since it doesn't happen when the "Use 1Password" option is used after a system boot-up.
To reproduce it:
- Right-click on the Safari toolbar or choose View → Customize Toolbar, and remove the 1Password extension icon. You can also press ⌘, and while keep pressing, click on the 1Password extension icon and drag it outside the toolbar.
- Restart Safari, just to be sure.
- Press "Use 1Password" in a login form while the app is locked (and not open).
I know this isn't necessarily a 1Password issue, but I think "Use 1Password" should function whether or not the icon is present in the toolbar.
1Password Version: 8.10.3 (81003012)
Extension Version: 2.8.1
OS Version: macOS Ventura 13.2.1 (22D68)
Browser: Safari 16.3 (18614.4.6.1.6)
13 Replies
steph_giles1Password Team
Hey @Zabriskije,
Thank you for getting back to us. I believe that 1Password should be working there even without being present on the toolbar. Weirdly when I test it on my end using the steps you sent over it seemed a little intermittent but I was unable to reliable produce the issue. I'd love to take a closer look at the behaviour you are experiencing so we can get an issue filed if necessary. Could you send over the following so we can dig a little deeper:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Please attach the reports to an email message addressed to
support+forum@1password.comwith a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Hi 1P_David,
Touch ID is enabled, but without the 1Password icon in the toolbar, the Touch ID prompt doesn't show up when "Use 1Password" is clicked.
Have you tried following my steps to reproduce this behavior?I've attached a quick video showing the issue.
1P_DavidHi @Zabriskije, thanks for reaching out!
Does your device have Touch ID capability? If so, when clicking the 1Password icon in the field of the page while Touch ID is enabled for 1Password, you'll receive a prompt that will allow you to unlock the 1Password app and extension simultaneously in order to prevent having to manually open the 1Password app and enter your password.
