Forum Discussion

Former Member's avatar
Former Member
3 years ago

'Use suggested password' - Wont fill in. Firefox

Only just started using 1password today.
Firefox version: 106.0b5 (64-bit

Have 2 plugins on firefox, Ublock Origin and 1password.
Have tried multiple sites and no matter what when i click on 'Use suggested password' it will never work.

This is a major feature i would like to work before i purchase.
Any help would be appreciated very much.

Cheers.

1Password Version: 8.9.5
Extension Version: 2.3.7
OS Version: win 10 - 19044.2075 - 21H2
Browser:_ Firefox

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @Pearl,

    That's interesting, thank you for letting me know the steps you took to get things working again.

    I'm sorry for the disruption to your workflow!

  • Former Member's avatar
    Former Member
    3 years ago

    Fixed issue by installing plugin on Chrome, then it just started working on Firefox.

  • Former Member's avatar
    Former Member
    3 years ago

    Travel mode is disabled.
    I've restarted multiple times.
    Sent over console log just now.

    Fingers crossed!

    Thanks!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @Pearl,

    I'm sorry for the trouble you hare having with 1Password in your browser.

    Can you start by checking you don't have travel mode enabled on your account?

    In addition, can you also give your computer a complete restart and let me know if this improves things?

    If this doesn't help I'd like to ask you to send over a console log from your browser as well as a diagnostics report from your computer so we can take a closer look at what could be going wrong:

    Please attach the reports to an email message addressed to support+forum@1password.com and please include a link to this thread.

    Thank you!