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Former Member's avatar
Former Member
3 years ago

Use suggested password not working

I have the Chrome extension installed, but when I click on the Use Suggested Password box, nothing happens. It does not fill in the suggested password. I have travel mode turned off. 1Password...
browser extension
Former Member's avatar
Former Member
2 years ago

@pordes thanks for the update! It does indeed seem there was an issue with the extension syncing to our server and saving your logins. In the future, if you run into this again, please try the follow steps below:

  1. Lock the 1Password app (which also locks the extension).
  2. Unlock the 1Password app (which also unlocks the extension).

That should get things working. If it doesn't, then please go through the steps below to re-sync your account:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

I hope that helps! Let us know if you have any other questions.