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klepp0906
4 years agoDedicated Contributor
Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}
So i checked the update notes today (to clear that awful red badge that you guys totally need to make auto clear after a certain amount of time or something) and saw that awesome feature added. Decided to go digging for and enable it. Well i found it, problem is the option is greyed out. checked if TPM was present/enabled
what do I have to do to get that setting on? :P
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
46 Replies
- ag_mike_d
1Password Team
Thanks, EggsAndAvo! 👍
- EggsAndAvoDedicated Contributor
Hi ag_mike_d,
That worked, thanks for the help.
- ag_mike_d
1Password Team
Hello again EggsAndAvo - you're most welcome! I'm happy to hear this helped. 😀
- EggsAndAvoDedicated Contributor
Hi ag_mike_d,
That worked, thanks for the help.
- ag_mike_d
1Password Team
Hello EggsAndAvo,
Sorry for the continued troubles with the TPM option being greyed out in that latest Nightly.
First, from Windows Settings > Accounts > Sign-in options, could you please try removing and re-enrolling all your Windows Hello options including face, fingerprint and PIN, where applicable.
If this continues to be a problem afterwards - we'd like to learn more and ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
* A link to this thread: https://1password.community/discussion/comment/666328/#Comment_666328
* Your forum username:EggsAndAvoYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
- EggsAndAvoDedicated Contributor
Hi ag_mike_d,
I am also having this issue and I am on the latest nightly update. Is there anything I can do?
- ag_mike_d
1Password Team
Hi @0100110,
Thanks for your message. This was fixed in the latest Nightly version of 1Password and has of yet to roll out to the Beta. If you'd like to upgrade to this version you can follow the steps in this guide and set the Release channel to Nightly instead of Beta.
If you'd prefer to immediately revert to the Production channel, you can follow the steps here to:
1. Uninstall 1Password
2. Reset the 1Password app on a specific device
3. Reinstall the 1Password 8 Production version from this link: 1Password 8 for Windows - DownloadI hope this helps, but if you need further assistance, just let us know - we'll be here for you.
- Former Member
ag_mike_d I tried to re-enroll Windows Hello but I still have "Use the Trusted Platform Module with Windows Hello" is greyed out. I'm using Windows 11 22H2 on a surface book 2, latest beta of 1Password
- klepp0906Dedicated Contributor
hi ag_mike_d
it was a nightly build thing. https://1password.community/discussion/comment/665840#Comment_665840