Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}

Thanks, EggsAndAvo! 👍

Hi ag_mike_d,

That worked, thanks for the help.

Hello again EggsAndAvo - you're most welcome! I'm happy to hear this helped. 😀

Hi ag_mike_d,

That worked, thanks for the help.

Hello EggsAndAvo,

Sorry for the continued troubles with the TPM option being greyed out in that latest Nightly.

First, from Windows Settings > Accounts > Sign-in options, could you please try removing and re-enrolling all your Windows Hello options including face, fingerprint and PIN, where applicable.

If this continues to be a problem afterwards - we'd like to learn more and ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/666328/#Comment_666328
* Your forum username: EggsAndAvo

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Hi ag_mike_d,

I am also having this issue and I am on the latest nightly update. Is there anything I can do?

Hi @0100110,

Thanks for your message. This was fixed in the latest Nightly version of 1Password and has of yet to roll out to the Beta. If you'd like to upgrade to this version you can follow the steps in this guide and set the Release channel to Nightly instead of Beta.

If you'd prefer to immediately revert to the Production channel, you can follow the steps here to:
1. Uninstall 1Password
2. Reset the 1Password app on a specific device
3. Reinstall the 1Password 8 Production version from this link: 1Password 8 for Windows - Download

I hope this helps, but if you need further assistance, just let us know - we'll be here for you.

ag_mike_d I tried to re-enroll Windows Hello but I still have "Use the Trusted Platform Module with Windows Hello" is greyed out. I'm using Windows 11 22H2 on a surface book 2, latest beta of 1Password

Hi klepp0906 - I had yet to see that discussion and appreciate you sharing that here for others that might run into these troubles.

Do let us know if you experience any other troubles with Windows Hello.

ref: dev/core/core#18712

hi ag_mike_d

it was a nightly build thing. https://1password.community/discussion/comment/665840#Comment_665840