Forum Discussion

klepp0906's avatar
klepp0906
Dedicated Contributor
4 years ago

Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}

So i checked the update notes today (to clear that awful red badge that you guys totally need to make auto clear after a certain amount of time or something) and saw that awesome feature added. Decided to go digging for and enable it. Well i found it, problem is the option is greyed out. checked if TPM was present/enabled

what do I have to do to get that setting on? :P

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

windows

46 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello EggsAndAvo,

    Sorry for the continued troubles with the TPM option being greyed out in that latest Nightly.

    First, from Windows Settings > Accounts > Sign-in options, could you please try removing and re-enrolling all your Windows Hello options including face, fingerprint and PIN, where applicable.

    If this continues to be a problem afterwards - we'd like to learn more and ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/comment/666328/#Comment_666328
    * Your forum username: EggsAndAvo

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • EggsAndAvo's avatar
    EggsAndAvo
    Dedicated Contributor
    4 years ago

    Hi ag_mike_d,

    I am also having this issue and I am on the latest nightly update. Is there anything I can do?