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mjaafar's avatar
mjaafar
New Contributor
7 months ago

Use the Trusted Platform with Windows Hello is greyed out

Hi I can't seem to select the option to enable the "Use the Trusted Platform with Windows Hello", as it's greyed out. Even though I meet the requirements Edition Windows 11 Pro 64Bit Versio...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello mjaafar! 👋

I'm sorry that you're unable to turn on the TPM feature in 1Password for Windows. I see that you're already in conversation with our team via email and one of my colleagues will send you another email soon.

To prevent duplication of efforts, I'll close this thread. 🙂

-Dave

ref: BCL-66942-949

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the Trusted Platform with Windows Hello is greyed out","id":"message:136393","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:136393","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:12725"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:136393"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:136393"},"body@stripHtml({\"truncateLength\":200})":" Hi \n\n I can't seem to select the option to enable the \"Use the Trusted Platform with Windows Hello\", as it's greyed out. \nEven though I meet the requirements \n\n Edition Windows 11 Pro 64Bit \nVersio...","body@stringLength":"1898","rawBody":"

Hi

\n\n

I can't seem to select the option to enable the \"Use the Trusted Platform with Windows Hello\", as it's greyed out.
\nEven though I meet the requirements

\n\n

Edition Windows 11 Pro 64Bit
\nVersion 23H2
\nOS build 22631.4317
\nProcessor AMD Ryzen 9 5900X 12-Core Processor

\n\n


\n
\n
\n

\n\n
\n\n

1Password Version: 8.10.50
\nExtension Version: 8.10.48.25
\nOS Version: Windows 11
\nBrowser: Firefox

\n","kudosSumWeight":0,"postTime":"2024-11-11T06:22:40.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwN2kwODkzQjVEODRFMDRERUIw?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwNmlEMkQ2NTIzNjQ0QzNENTZF?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwOWlBNkY0RTgzQ0YxNTlCQjY1?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUxMGkwMEE0OUZGMkQ1MTEzRUU0?revision=1\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:136393_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":30},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi

\n\n

I can't seem to select the option to enable the \"Use the Trusted Platform with Windows Hello\", as it's greyed out.
\nEven though I meet the requirements

\n\n

Edition Windows 11 Pro 64Bit
\nVersion 23H2
\nOS build 22631.4317
\nProcessor AMD Ryzen 9 5900X 12-Core Processor

\n\n


\n
\n
\n

\n\n
\n\n

1Password Version: 8.10.50
\nExtension Version: 8.10.48.25
\nOS Version: Windows 11
\nBrowser: Firefox

"},"Conversation:conversation:136393":{"__typename":"Conversation","id":"conversation:136393","solved":false,"topic":{"__ref":"ForumTopicMessage:message:136393"},"lastPostingActivityTime":"2024-11-11T08:26:08.000-08:00","lastPostTime":"2024-11-11T08:26:08.000-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:136393":{"__typename":"ModerationData","id":"moderation_data:136393","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwN2kwODkzQjVEODRFMDRERUIw?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwN2kwODkzQjVEODRFMDRERUIw?revision=1","title":"amsrzhhq1ysq.png","associationType":"BODY","width":757,"height":265,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwNmlEMkQ2NTIzNjQ0QzNENTZF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwNmlEMkQ2NTIzNjQ0QzNENTZF?revision=1","title":"s4tqbsiedwl7.png","associationType":"BODY","width":771,"height":460,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwOWlBNkY0RTgzQ0YxNTlCQjY1?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUwOWlBNkY0RTgzQ0YxNTlCQjY1?revision=1","title":"pu8bfiagq665.png","associationType":"BODY","width":878,"height":661,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUxMGkwMEE0OUZGMkQ1MTEzRUU0?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMzYzOTMtNzUxMGkwMEE0OUZGMkQ1MTEzRUU0?revision=1","title":"5v883gblaiwt.png","associationType":"BODY","width":777,"height":507,"altText":null},"Revision:revision:136393_1":{"__typename":"Revision","id":"revision:136393_1","lastEditTime":"2024-11-11T06:22:40.000-08:00"},"ForumReplyMessage:message:136394":{"__typename":"ForumReplyMessage","id":"message:136394","conversation":{"__ref":"Conversation:conversation:136393"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:136393/message:136394","revisionNum":1,"uid":136394,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Use the Trusted Platform with Windows Hello is greyed out","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:136394"},"parent":{"__ref":"ForumTopicMessage:message:136393"},"body":"

Hello mjaafar! 👋

\n\n

I'm sorry that you're unable to turn on the TPM feature in 1Password for Windows. I see that you're already in conversation with our team via email and one of my colleagues will send you another email soon.

\n\n

To prevent duplication of efforts, I'll close this thread. 🙂

\n\n

-Dave

\n\n

ref: BCL-66942-949

","body@stringLength":"580","rawBody":"

Hello ! 👋

\n\n

I'm sorry that you're unable to turn on the TPM feature in 1Password for Windows. I see that you're already in conversation with our team via email and one of my colleagues will send you another email soon.

\n\n

To prevent duplication of efforts, I'll close this thread. 🙂

\n\n

-Dave

\n\n

ref: BCL-66942-949

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