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User cannot access family account
User A has her own 1P family account. We invited her to join our family account, too. She accepted and I have confirmed. But using the online instructions for managing multiple accounts, she stil...
Thanks for the reply. I recommend that your family member send our team an email to support@1Password.com using the email address associated with her account in your 1Password Families membership.
Our team will be able to look up her account information and advise further. After emailing in, she'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate the message and make sure it's gotten to the right place. 🙂
-Dave
Thanks for your message, 1P_Dave. She has her emergency kit and can log into her 1P account in the browser. But then she can see only her family, not our family.
1P_Dave
Moderator
ModeratorThanks for the reply. I recommend that your family member send our team an email to support@1Password.com using the email address associated with her account in your 1Password Families membership.
Our team will be able to look up her account information and advise further. After emailing in, she'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate the message and make sure it's gotten to the right place. 🙂
-Dave
