Forum Discussion
New Item 'quicklinks' customization
I find myself quite frustrated with the 1password app of late...
Several things y'all have done have increased the toil within my workflows....
For example:
When I click on 'New item'
I'm given a constrained list of options, I cannot alter....
Why?
Shouldn't it be possible for the user to SELECT FOR THEMSELVES which actions to display prominently upon clicking the 'new item' button?
In my case, only two of the half dozen actions y'all have chosen are relevant to my daily activities with 1password.
I RARELY add credit cards.
I VERY INFREQUENTLY use 'secure note' or 'document' objects.
I HARDLY EVER use 'identities'
It is increasingly irksome to me that EVERY SINGLE TIME I click 'New item' I am forced to move through a workflow that slows me down and alienates me as a user....
(Without allowing the user to customize or alter them, The selection of THESE SPECIFIC 6 ELEMENTS, indicates that the "optimal 1p customer" SHOULD use those 6 the most frequently)
There's MORE THAN ENOUGH SPACE to show several more....
However, for some .... really hard to find the logic in.... reason, y'all constrained the elevated items to 6.. and then hide all the rest beneath a horizontal bar with
"Migrate data into 1Password" call to action...
This isn't helpful... it actively causes frustration for me EVERY SINGLE TIME I create an item now.
Admittedly.... perhaps this is an excessively strong reaction... :)
but nevertheless, if I don't reach out, I'm not giving y'all the opportunity to address the problem.:)
1Password Version: 8.10.58
Extension Version: 8.10.58.31
OS Version: MacOS 13.7.3
Browser: Irrelevant
5 Replies
- 1P_Dave
Moderator
Hello wolfspyre! 👋
Thank you for the feedback and I'm sorry that the new item creation process isn't optimal for you. Based on customer feedback, we’ve simplified the item creation process by displaying fewer categories when you select “+ New item” in the app. This allows users to more quickly create the six most commonly used types of items.
I do understand that this new design won't match everyone's workflow and I can certainly pass along your feedback to our product and design teams. Can you tell me which item categories you use most often?
One suggestion: have you tried creating items by typing into the search field rather than clicking on "Show more"? That can help speed up the creation process since we've made improvements to search so that 1Password is smarter about suggesting the right item category.
-Dave
Hi Dave!
Sorry for not responding previously, I never received the notification that there was a response to this....
I am having a **VERY HARD TIME** finding a merit to this decision.
I could see streamlining the shown options down... however:- Why _ARBITRARY_NUMBER_HERE?
- There is ample room to display more of them.
- There is no ability to enlarge the constrained items to fill the available space
- The number of items displayed is fixed regardless of devicetype/available real estate.
- WHY?
- The item list is STATIC
- WHY?
As opposed to say 'frequency of use', 'volume of entries', 'active profile' ....
- WHY?
- WHO IS YOUR TARGET CUSTOMER?
- By asserting "these six types" are the MOST COMMON types customers use, I feel placed in the 'we dont care about you' pile.
Now, if you were to set them, but allow them to be customizable?
GREAT that'd be fine!
HOWEVER.....
inexorably setting them; and then asserting a hard
(NOT YOUR WORDS; but a caricature for dramatic effect:)
> THESE ARE THE 6 types of objects OUR CUSTOMERS use most
is... really, REALLY offputting.
(I'm intentionally being a LITTLE melodramatic here, not to be antagonistic, but to illustrate the disconnected frustration I feel every time I instantiate a new credential ... as I am reminded that I am NOT a customer demographic y'all care about. )
Is that really what y'all want to convey here?
I don't really care about a search bar in this context. it's NOT an improvement to my 'create a new credential' workflow. (but I don't want to downplay the improvement that the improved search represents overall ... it IS better... just not in this context)
To speak to your question, I use:
- servers
- software licenses
- api keys
- logins
- secure notes
- passwords
more than anything else ... So yes. I only use 6 primarily ... BUT NOT YOUR 6
So.... I feel sad, and frustrated, EVERY...SINGLE...TIME...
I create a new credential that's NOT in that list.
Why is this not a mutable thing?- 1P_Blake
Community Manager
Hey wolfspyre 👋
I want you to know we’ve read all of this carefully, and we really do appreciate how clearly you’ve explained the impact this has on your daily workflow with 1Password.
You’re right that the New Item list is currently static. It was designed around the most common item types across the customer base, but I completely get how that doesn’t line up with how you use 1Password day to day. When something you do often feels like it’s working against you, that builds up fast, and when there’s no way to adjust or personalize it, that frustration makes total sense.
The feedback around space, layout, flexibility, and how the current experience comes across is all valid. This thread has been passed along to our product and design teams, with your full context included.
I know the search bar isn’t solving the core issue here. Dave mentioned it as a possible time-saver, but I understand why it doesn’t help in the specific context you’re describing.
Thanks again for taking the time to lay all of this out. It’s helpful, and it’s heard.
- Why _ARBITRARY_NUMBER_HERE?
