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Former Member's avatar
Former Member
4 years ago

v8 passing state from Browser to Desktop Client

  1. New desktop client installed, v8.4.0 (currently the beta build, but will try with updated version soon)
  2. Open client, fill out all details (for a business site configured with Duo MFA)
  3. Browser opens with Duo Prompt, respond to prompt successfully (push or yubikey, doesn’t matter)
  4. Browser looks like it ‘tries’ to pass the session back to the desktop client but just hangs.
  5. Result is client setup is unsuccessful.

Currently the only way to get around this is to set the Duo profile to bypass, but that isn’t a sustainable workaround. I think it also affects writing from the client to the service.

Version of Windows 10 is 20H2. Edge version is 89.0.774.75. Our installation of Edge is highly managed so it may be a trusted site thing, but I need to know what settings to give it to ensure it can interact with the client successfully.

I do get that this may be a browser issue, but wasn't sure where to start it. This works fine on v7 or on v8 with a personal vault vs. business.

1Password Version: 8.4
Extension Version: 2.1.8
OS Version: Windows 10 20H2

windows

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  • Former Member's avatar
    Former Member
    4 years ago

    Bookmarking this thread as I'm on the same situation as @lspeterman. No problem adding my personal account to v8 but I have the same behavior when adding my business account (also with Duo MFA)

    In my case I'm using Windows 11 (OS Build 22000.318) and I've tried with MS Edge v95.0.1020.53 and Chrome v95.0.4638.69 as browsers

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @lspeterman:

    I'm sorry you're running into trouble here. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    In case you have no accounts added to your 1Password app and aren't able to click All Accounts as mentioned in the Sending Diagnostics Reports steps above, you can still access Settings by pressing Ctrl + ,.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!