Forum Discussion

Former Member's avatar
Former Member
4 years ago

Version 8.8.0 asks for pin. Don't have a pin. "Forgot pin" link gives wrong instructions.

Version 8.8.0 on pc asks for pin to log in. Don't have a pin. "Forgot pin" link instructs to go to settings/account. There is no account item in settings. I can just cancel the pin window and go through to normal password logon, but it is a nuisance.

1Password Version: 8.80
Extension Version: Not Provided
OS Version: Windows 10
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Version%208.8.0%20asks%20for%20pin.%20Don't%20have%20a%20pin.%20%22Forgot%20pin%22%20link%20gives%20wrong%20instructions.

windows

3 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks, Jack. I feel a bit silly about this!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @ianrodger:

    What you're seeing is Windows Hello, which allows you to unlock 1Password. To reset your Windows Hello PIN, search for "Settings" in the Start Menu. Choose Accounts, then choose the Windows Hello PIN option, then "I forgot my PIN". You'll need your Windows account password, not your 1Password account password.

    Jack