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Former Member's avatar
Former Member
3 years ago

Viewing Images is not working

Hello,

I have an image of my passport linked to my passport section of my 1Password. When I click on the image when I am in my passport item it takes me back to an empty search bar and all my items. Definitely a bug that needs to be fixed as I use the feature of putting images in my items a lot. Thank you

ios

4 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    I’m noticing the same issue. Hope this gets resolved soon!

  • Former Member's avatar
    Former Member
    3 years ago

    A mi me pasa igual que ha kironkp

    Tengo varios elementos con otros elementos relacionados y al darle Ver, me lleva al listado completo de todos los elementos en Todas las categorías, pero esto solo me pasa en el iPhone en el Mac funciona bien

    Quedo atento

  • 0x2a's avatar
    0x2a
    Occasional Contributor
    3 years ago

    mallory_j_1P the workaround may not work if the underlying file is gone... which I think might be the case for many who attempted to use this feature over the years

    Back in 2019, which I think was early 1Password7 days, I used the mac desktop app with these steps:
    - Create an identity
    - While editing still (before save), drag an image on top of the identity to add it
    - Save
    - Later on, delete the file because I don't want a copy of sensitive documents just sitting there
    - (speculating here, but i don't think the file was actually uploaded to 1pass cloud)

    Later on I discovered the bug.. maybe late 2019 sometime
    - Search for the identity from any 1pass client,
    - click file
    - file is missing
    - Search for file... nothing found

    I'm not entirely sure how the older 1pass worked, but another possible could have been:
    - Create a new identity
    - Attach a file the same way as above, save
    - As a user, I believed that the scan was included within the idenity item
    - If i recall correctly older 1pass created two items... one linked document and one identity?
    - If so I could see myself cleaning up my 1pass, and accidentally deleting a document item called "foo.jpeg", which I didn't realize might have severed the link (because as stated above my user self assumed the actual document was embedded in the identity item)

    I recall this issue happening a few times, so I grew to distrust the "Related Items... link existing/addnew file" features. The most reliable method for me these days is:
    - Use 1password web (so I can be sure the file is out on 1pass servers)
    - Create a new document, attach the file, save
    - Never use the "related items" feature

    Anyways, hope this helps

  • mallory_j_1P's avatar
    mallory_j_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hello @kironkp, sorry for the trouble. This is indeed a bug that the team is currently investigating. As a workaround, you should be able to search for the item itself to view it, although I understand that's not ideal. I've added you to our list of affected users and we appreciate you letting us know. Apologies for the inconvenience in the meantime!

    ref: dev/core/core#17309

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Images is not working","id":"message:44581","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44581","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:44581"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:44581"},"body":"

Hello,

\n\n

I have an image of my passport linked to my passport section of my 1Password. When I click on the image when I am in my passport item it takes me back to an empty search bar and all my items. Definitely a bug that needs to be fixed as I use the feature of putting images in my items a lot. Thank you

","body@stringLength":"321","rawBody":"

Hello,

\n\n

I have an image of my passport linked to my passport section of my 1Password. When I click on the image when I am in my passport item it takes me back to an empty search bar and all my items. Definitely a bug that needs to be fixed as I use the feature of putting images in my items a lot. Thank you

\n","kudosSumWeight":0,"postTime":"2022-11-09T11:56:45.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:44581_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":264},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello, \n\n I have an image of my passport linked to my passport section of my 1Password. When I click on the image when I am in my passport item it takes me back to an empty search bar and all my i...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDU4NSw0NDU4NQ","node":{"__ref":"ForumReplyMessage:message:44585"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDU4NSw0NDU4NA","node":{"__ref":"ForumReplyMessage:message:44584"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDU4NSw0NDU4Mw","node":{"__ref":"ForumReplyMessage:message:44583"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDU4NSw0NDU4Mg","node":{"__ref":"ForumReplyMessage:message:44582"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:44581":{"__typename":"Conversation","id":"conversation:44581","solved":false,"topic":{"__ref":"ForumTopicMessage:message:44581"},"lastPostingActivityTime":"2022-11-15T16:06:30.000-08:00","lastPostTime":"2022-11-15T16:06:30.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:44581":{"__typename":"ModerationData","id":"moderation_data:44581","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:44581_1":{"__typename":"Revision","id":"revision:44581_1","lastEditTime":"2022-11-09T11:56:45.000-08:00"},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1749758829526":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1749758829526","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:44585":{"__typename":"ModerationData","id":"moderation_data:44585","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44585":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:44585","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44581/message:44585","revisionNum":1,"uid":44585,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:44581"},"conversation":{"__ref":"Conversation:conversation:44581"},"subject":"Re: Viewing Images is not working","moderationData":{"__ref":"ModerationData:moderation_data:44585"},"body":"

I’m noticing the same issue. Hope this gets resolved soon!

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A mi me pasa igual que ha kironkp

\n\n

Tengo varios elementos con otros elementos relacionados y al darle Ver, me lleva al listado completo de todos los elementos en Todas las categorías, pero esto solo me pasa en el iPhone en el Mac funciona bien

\n\n

Quedo atento

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mallory_j_1P the workaround may not work if the underlying file is gone... which I think might be the case for many who attempted to use this feature over the years

\n\n

Back in 2019, which I think was early 1Password7 days, I used the mac desktop app with these steps:
\n- Create an identity
\n- While editing still (before save), drag an image on top of the identity to add it
\n- Save
\n- Later on, delete the file because I don't want a copy of sensitive documents just sitting there
\n- (speculating here, but i don't think the file was actually uploaded to 1pass cloud)

\n\n

Later on I discovered the bug.. maybe late 2019 sometime
\n- Search for the identity from any 1pass client,
\n- click file
\n- file is missing
\n- Search for file... nothing found

\n\n

I'm not entirely sure how the older 1pass worked, but another possible could have been:
\n- Create a new identity
\n- Attach a file the same way as above, save
\n- As a user, I believed that the scan was included within the idenity item
\n- If i recall correctly older 1pass created two items... one linked document and one identity?
\n- If so I could see myself cleaning up my 1pass, and accidentally deleting a document item called \"foo.jpeg\", which I didn't realize might have severed the link (because as stated above my user self assumed the actual document was embedded in the identity item)

\n\n

I recall this issue happening a few times, so I grew to distrust the \"Related Items... link existing/addnew file\" features. The most reliable method for me these days is:
\n- Use 1password web (so I can be sure the file is out on 1pass servers)
\n- Create a new document, attach the file, save
\n- Never use the \"related items\" feature

\n\n

Anyways, hope this helps

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Hello @kironkp, sorry for the trouble. This is indeed a bug that the team is currently investigating. As a workaround, you should be able to search for the item itself to view it, although I understand that's not ideal. I've added you to our list of affected users and we appreciate you letting us know. Apologies for the inconvenience in the meantime!

\n\n

ref: dev/core/core#17309

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