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Hikingnana's avatar
Hikingnana
New Contributor
4 months ago

Wanting to generate a password a place it isn't needed

I use Quickbooks online for our small business. When I am entering an item number in a field on a sales receipt, 1Password wants to create a password and save it for that field. It didn't used to do that until recently, and it is pretty annoying to have to keep telling 1Password "no." I think there is probably a setting to help me overcome this, but I don't know what it is. Where I really do want a Password or one updated, then I do want it to ask me. Thoughts.


1Password Version: 7.9.11
Extension Version: 8.10.48.25
OS Version: Mac OS 15.0.1
Browser: Chrome

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello, Hikingnana. Thank you for reaching out. I'm sorry about the issue you're encountering.

    Since I cannot access this webpage, Iā€™d like to request that you send me some information to support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/148747
    • Your forum username: Hikingnana
    • A collected page structure:
    • Navigate to the page exhibiting the behaviour.
    • Right-click the problematic field and select 1Password - Password Manager > Help > Collect Page Structure.
    • 1Password will save a .json file to your "Downloads" folder.
    • Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hikingnana,

    You're welcome. I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. šŸ™‚

    ref: KSL-23698-944