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47beideman
Frequent Contributor
3 years ago

Was told to contact 1P support - cannot reinstall 1P on MBP

Was running 8.9.4 on MBP OS=Bir Sur. 1P continued crashing. Followed website instructions to remove 1P. Went to 1P website to download. Download is version 8.7 something. Get dialog box saying t...
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1P_Tommy
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3 years ago

47beideman

It sounds like you might be running up against a database schema change form one of the latter beta or nightly versions. One option would be to set aside the current installation and reinstall. Here's what you would need to do.

  1. Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
  2. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
  3. Open Finder, and click the Go menu > Go to Folder... In the box that appears, copy and paste the following exactly:

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

  1. Press Return.

  2. You'll see a folder called Data – right-click on the folder and select Compress "Data".

  3. Drag the original Data folder to the Trash.

  4. Wait a few moments and then open 1Password 8. You'll be taken through the setup process.

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told to contact 1P support - cannot reinstall 1P on MBP","id":"message:73371","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:15646"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:73371"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73371"},"body@stripHtml({\"truncateLength\":200})":" Was running 8.9.4 on MBP OS=Bir Sur. 1P continued crashing. Followed website instructions to remove 1P. Went to 1P website to download. Download is version 8.7 something. Get dialog box saying t...","body@stringLength":"592","rawBody":"

Was running 8.9.4 on MBP OS=Bir Sur. 1P continued crashing. Followed website instructions to remove 1P. Went to 1P website to download. Download is version 8.7 something. Get dialog box saying that the download cannot be installed over later version.

\n\n

What to do?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: final Bir Sur
\nBrowser:_ Safari
\nReferrer: forum-search:problem reinstalling 1P on MBP running Big Sure

\n","kudosSumWeight":0,"postTime":"2022-10-09T17:34:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73371_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":50},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Was running 8.9.4 on MBP OS=Bir Sur. 1P continued crashing. Followed website instructions to remove 1P. Went to 1P website to download. Download is version 8.7 something. Get dialog box saying that the download cannot be installed over later version.

\n\n

What to do?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: final Bir Sur
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=problem%20reinstalling%201P%20on%20MBP%20running%20Big%20Sure

"},"Conversation:conversation:73371":{"__typename":"Conversation","id":"conversation:73371","solved":false,"topic":{"__ref":"ForumTopicMessage:message:73371"},"lastPostingActivityTime":"2022-10-11T17:40:29.000-07:00","lastPostTime":"2022-10-11T17:40:29.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:73371":{"__typename":"ModerationData","id":"moderation_data:73371","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73371_1":{"__typename":"Revision","id":"revision:73371_1","lastEditTime":"2022-10-09T17:34:51.000-07:00"},"ForumReplyMessage:message:73372":{"__typename":"ForumReplyMessage","id":"message:73372","conversation":{"__ref":"Conversation:conversation:73371"},"author":{"__ref":"User:user:101"},"revisionNum":1,"uid":73372,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Was told to contact 1P support - cannot reinstall 1P on MBP","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73372"},"parent":{"__ref":"ForumTopicMessage:message:73371"},"body":"

47beideman

\n\n

It sounds like you might be running up against a database schema change form one of the latter beta or nightly versions. One option would be to set aside the current installation and reinstall. Here's what you would need to do.

\n\n
\n
    \n
  1. Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
    2. \n
  2. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
    3. \n
  3. Open Finder, and click the Go menu > Go to Folder...\nIn the box that appears, copy and paste the following exactly:
    4. \n
\n\n

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

\n\n
    \n

  1. Press Return.

    2. \n

  2. You'll see a folder called Data – right-click on the folder and select Compress \"Data\".

    3. \n

  3. Drag the original Data folder to the Trash.

    4. \n

  4. Wait a few moments and then open 1Password 8. You'll be taken through the setup process.

    5. \n
\n
","body@stringLength":"1328","rawBody":"

\n\n

It sounds like you might be running up against a database schema change form one of the latter beta or nightly versions. One option would be to set aside the current installation and reinstall. Here's what you would need to do.

\n\n
\n
    \n
  1. Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
    2. \n
  2. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
    3. \n
  3. Open Finder, and click the Go menu > Go to Folder...\nIn the box that appears, copy and paste the following exactly:
    4. \n
\n\n

~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

\n\n
    \n

  1. Press Return.

    2. \n

  2. You'll see a folder called Data – right-click on the folder and select Compress \"Data\".

    3. \n

  3. Drag the original Data folder to the Trash.

    4. \n

  4. Wait a few moments and then open 1Password 8. You'll be taken through the setup process.

    5. \n
\n
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