Forum Discussion

System's avatar
System
Super Contributor
4 years ago

"We are unable to verify your credentials"

This discussion was created from comments split from: 1Password won't open in macOS Monterey.
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @entdoc5357! 👋

I've split your comment away from the other topic since you seem to be describing a different sort of issue. I'm sorry to hear that you've having trouble adding your 1Password account to the 1Password for Mac app. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you can log in to 1Password.com then please try these steps to add your account to the app:

  1. In your browser, sign in to your account on 1Password.com.
  2. Click your name in the top right and choose Get the Apps.
  3. Click "Add your account directly" and allow your browser to open 1Password. You'll see your account details in the app.
  4. Enter your 1Password account password and click Sign In.

Let me know if you run into any issues. 😊