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QDreesmann's avatar
QDreesmann
New Contributor
2 months ago

Web password vs app password

Hi community,

 

Is the web password the same as the app password to log in? I have my app password, email and secret key but web site will not let me log in.

 

thanks for any help.

 

Quinten

ios

5 Replies

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello QDreesmann​! 👋

    I'm sorry that you're unable to sign into 1Password.com. If you're using 1Password 8 then there's only one account password that you'll use to sign into both the 1Password app and 1Password.com. 

    So that I can better understand the situation can you tell me the following: 

    1. Are you using 1Password 8 on all of your devices? Or are you using an older version on some devices? You can check using this guide: Find the version numbers for 1Password and your operating system
    2. Do you see a vault named "Primary" on any of your devices in the 1Password app? 
    3. Can you double-check that you're using the correct Secret Key using this guide: Find your Secret Key in the 1Password apps


    I look forward to hearing from you.

    -Dave

    • QDreesmann's avatar
      QDreesmann
      New Contributor
      2 months ago

      Hi Dave,

       

      Many thanks for your reply. I'm still on 1PW 7, version 7.9.11.

      I can sign in on my Mac but not on my iPad or iPhone or even on the web. I have my master password and my secret key. I have exported all my vaults in 1PIF format, but can't seem to import these either.

       

      Please help.

       

      Thanks,

       

      Quinten

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        2 months ago

        QDreesmann​ 

        Thank you for the reply. I suspect that you have an older standalone vault in 1Password 7 that uses a different password from your 1Password account. The team and I can certainly help with this, I'd like you create a diagnostics report from 1Password 7 on your Mac:

        Send a diagnostics report (Mac)

        Make sure to use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/web-password-vs-app-password/156934/replies/156946
        • Your forum username: QDreesmann


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave