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Miramar268's avatar
Miramar268
New Contributor
23 days ago

Webroot Security Threat Warning

Hello all,

I use Webroot and received a warning of a Trojan threat in my 1Password app on a Mac desktop.  When it is quarantined in Webroot, 1Password will not open and I have no access to all my passwords (yikes!).

Please anyone let me know what this is and if I should permanently delete it?

Thanks

 

macos

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    23 days ago
    Copy LinkReport

    Hello Miramar268​! 👋

    I'm sorry that you're seeing an alert from Webroot on your Mac. The team has received another report and believes that this is a false positive. We've submitted a false positive report to the Webroot team so that they can investigate further and remove the detection from their AV database. 

    I recommend also reporting the issue to Webroot from your end to Webroot's support team so that they're aware that you're affected.

    1Password will not open and I have no access to all my passwords (yikes!).

    Even if you can't open the desktop app, you can always access your items by logging in to your 1Password account on 1Password.com (in the browser, not the app).

    -Dave

    #38127

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Hello all,

\n

I use Webroot and received a warning of a Trojan threat in my 1Password app on a Mac desktop.  When it is quarantined in Webroot, 1Password will not open and I have no access to all my passwords (yikes!).

\n

Please anyone let me know what this is and if I should permanently delete it?

\n

Thanks

\n

 

","body@stringLength":"347","rawBody":"

Hello all,

\n

I use Webroot and received a warning of a Trojan threat in my 1Password app on a Mac desktop.  When it is quarantined in Webroot, 1Password will not open and I have no access to all my passwords (yikes!).

\n

Please anyone let me know what this is and if I should permanently delete it?

\n

Thanks

\n

 

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1750925001256":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1750925001256","value":{"title":"Query 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Webroot Security Threat Warning","moderationData":{"__ref":"ModerationData:moderation_data:157329"},"body":"

Hello Miramar268​! 👋

\n

I'm sorry that you're seeing an alert from Webroot on your Mac. The team has received another report and believes that this is a false positive. We've submitted a false positive report to the Webroot team so that they can investigate further and remove the detection from their AV database. 

\n

I recommend also reporting the issue to Webroot from your end to Webroot's support team so that they're aware that you're affected.

\n
\n

1Password will not open and I have no access to all my passwords (yikes!).

\n
\n

Even if you can't open the desktop app, you can always access your items by logging in to your 1Password account on 1Password.com (in the browser, not the app).

\n

-Dave

\n

#38127

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I forgot to add the screenshot of the threat.

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