Forum Discussion

Fydon's avatar
Fydon
Occasional Contributor
3 years ago

What am I meant to do with offline items?

Hi

I have 5 items that are identified as offline items. Selecting sync offline items just takes me to the list of offline items. What do I need to do in order to have them no longer be offline?

The only action I appear to be able to perform on them is to share. I don't appear to be able to edit, copy or perform any other function to these items. 4 of these are probably safe to delete (maybe that's how they ended up in this state?), but I think I still need 1.

1Password Version: 8.10.8-24
Extension Version: 2.12.2
OS Version: Windows 11
Browser:_ Edge

windows

34 Replies

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  • igeneo's avatar
    igeneo
    Frequent Contributor
    3 years ago

    Same issue (Mac)

    Email sent #GFH-33912-268

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Fydon

    Thanks for that. I can see your message is with the right team, and they'll reply to you as soon as they can.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there Fydon

    It'll be best to help you with this directly, so that we can guide you through what to do. Send us an email at support+forum@1password.com and you'll receive an auto-reply from šŸ¤– BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] ā€“ post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    ā€” Grey