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Forum Discussion
dvmierlo
1 month agoOccasional Contributor
What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
- 1 month ago
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
janpi
23 days agoNew Contributor
I am 1Password admin of my company, and my family also uses 1Password in a family group. Today 1Password showed me the most reckless, disrespectful and aggressive way of forcing a price increase I have ever seen.
Without any prior warning, my 1Password app was today suddenly blocked with a nag screen, forcing me to either consent to a price increase for my family plan or cancel the contract. Without clicking either of the buttons, I could no longer access my 1Password app, so I was forced to make a decision instantly, otherwise I would no longer be able to access my passwords (though my subscription was still running of course!). I have never seen any company treating their paying customers so disrespectful.
We will start discussing a migration path for our passwords off 1Password - for my family but also for our company. Password managers are all about trust, and today 1Password lost ours.