Every time I try to use the iOS app to scan a QR code I get an error saying "1Password has to be full screen to use the camera." This is preventing me from adding TOTP to some of my logins. This persisted after a full delete/reinstall of the iOS app as well. I checked in the iOS privacy settings and 1Password has permission to access the camera in there.
Our developers have investigated and have identified an issue in iOS that can cause 1Password to fail to scan a QR code on iPhone and iPad. We've filed feedback with Apple to report the issue so that it can be fixed in a future update to iOS. In the meantime, we're also planning to make the error message more descriptive.
For the time being, restarting your iOS device should get things working again. I recommend reporting the issue to Apple on your end as well so that they're aware.
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I update a Password it doesn't change in all Tags and I get multiple entries?","id":"message:134883","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:134883","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:15230"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:134883"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:134883"},"body":"
I may have 2 tags and when I make a PW change it only shows up once also it does not change if PW is also shared. So I often get the PW is wrong.
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So I often get the PW is wrong. \n\n \n\n 1Password Version: Not Provided \nExtension V...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODkw","node":{"__ref":"ForumReplyMessage:message:134890"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODg5","node":{"__ref":"ForumReplyMessage:message:134889"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODg4","node":{"__ref":"ForumReplyMessage:message:134888"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODg3","node":{"__ref":"ForumReplyMessage:message:134887"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODg2","node":{"__ref":"ForumReplyMessage:message:134886"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODg1","node":{"__ref":"ForumReplyMessage:message:134885"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxMzQ4OTAsMTM0ODg0","node":{"__ref":"ForumReplyMessage:message:134884"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:134883":{"__typename":"Conversation","id":"conversation:134883","solved":false,"topic":{"__ref":"ForumTopicMessage:message:134883"},"lastPostingActivityTime":"2022-02-14T12:25:34.000-08:00","lastPostTime":"2022-02-14T12:25:34.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:134883":{"__typename":"ModerationData","id":"moderation_data:134883","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:134883_1":{"__typename":"Revision","id":"revision:134883_1","lastEditTime":"2022-02-09T06:03:16.000-08:00"},"CachedAsset:theme:customTheme1-1751883670025":{"__typename":"CachedAsset","id":"theme:customTheme1-1751883670025","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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When I update a Password it doesn't change in all Tags and I get multiple entries?","moderationData":{"__ref":"ModerationData:moderation_data:134890"},"body":"
I'm happy to hear that was the issue! Are things working properly now? 😄
\n\n
\n
I have 1 Password for Families with an annual payment, on the YouTube videos they talk about 1 Password 7 and 8, is this the version I have or do I need to do something to upgrade? (My version is 2.2.3)
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Thanks, I think that was the issue, browsers were trying to suggest passwords and seemed to override 1 Password and I was ending up with multiple passwords.
\nI have 1 Password for Families with an annual payment, on the YouTube videos they talk about 1 Password 7 and 8, is this the version I have or do I need to do something to upgrade? (My version is 2.2.3)
\nThanks for your support.
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One reason for conflicting password suggestions might be that your browsers are trying to suggest passwords. We typically recommend disabling those built-in password managers, so that 1Password can offer suggestions and fill passwords for you unimpeded. That way, you know that if something pops up on your screen suggesting a password for a new account you're creating, you can be confident it came from 1Password.
\n\n
You can find details on how to turn off browser password managers for Chrome, Firefox, and Edge at our guide here.
\n\n
Of course, if you do want to try disabling 1Password for a bit, that's of course your right (and you can do that without deleting your data).
\n\n
Importantly, I should mention that the browser extension (known as 1Password for your browser) is the thing that suggests and fills passwords. What I'll describe next is how to disable that in Chrome, without uninstalling the app entirely. This will stop password suggestions from 1Password but won't delete any existing items you have stored in the app. If you'd like to try this, here's what to do:
\n\n\n
Open Chrome as you normally would
\n
In the URL bar (where you usually type in website addresses), type this and press Enter: chrome://extensions/
\n
Under 1Password - Password Manager, flip the slider to the \"off\" setting.
\n\n\n
We of course hope that you do choose to stick with 1Password, and are happy to make sure the app is working for you and that you feel at home with the product . I hope to hear back from you!
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There is too much interference with 1Password and other systems trying to suggest PW's. Sometimes 1 PW will suggest but not always, this is taking too much time as can not find where different PW's are coming from. Can I turn off 1 Password without deleting it and will try paper for a while?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-02-11T10:18:28.000-08:00","lastPublishTime":"2022-02-11T10:18:28.000-08:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:7975":{"__typename":"User","id":"user:7975","uid":7975,"login":"Jack_P_1P","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-08-31T05:18:25.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/2BRAUNBH1YMT.jpg"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:7975"},"ModerationData:moderation_data:134886":{"__typename":"ModerationData","id":"moderation_data:134886","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:134886":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:7975"},"id":"message:134886","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:134883/message:134886","revisionNum":1,"uid":134886,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:134883"},"conversation":{"__ref":"Conversation:conversation:134883"},"subject":"Re: When I update a Password it doesn't change in all Tags and I get multiple entries?","moderationData":{"__ref":"ModerationData:moderation_data:134886"},"body":"
It sounds like you might have multiple duplicate items. Taking the action of cleaning up your duplicates in All Items is definitely the right play here! Your 1Password items would be available in your browser if you've installed 1Password for Edge.
\n\n
Jack
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Yes if I have a login posted in two tags and I change PW's it seems to only change in one. I have been going thru and deleting what appears to be two logins when I look at All Items, I am hoping this helps. Are 1 Password PW's sync'd also in the Browser? When I look in Edge setting my PW's seem to be there also, I just tried to delete a PW from Edge settings and it looks like it deleted it in 1 PW. To me it seems like I have PW's in two locations.
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Could you tell me a little more about this issue? I'd like to make sure I understand all aspects of it going forward.
\n\n
\n
I may have 2 tags and when I make a PW change it only shows up once
\n
\n\n
If I understand correctly, does this mean that when you change a password that has two tags, the new password only has one tag?
\n\n
Is it correct to say that the item itself doesn't always appear to update, as well?
\n\n
Thanks for helping us understand what you've encountered - we'll look forward to sorting this out for you!
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