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jimdrescher's avatar
jimdrescher
New Contributor
4 years ago

When logging into the Safari extension for 1Password dos't always work

I get one of three responses, (1) a popup that asks me to login then i get a spinning wheel that does not stop, (2) it lets me login and ones I use one password the icon goes to lock and will not cha...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi jimdrescher:

That definitely isn't the experience we want you to have with 1Password for Safari. Are you still running into trouble? As a quick first step, does fully restarting 1Password and Safari improve the state of play for you? Let me know!

Jack

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logging into the Safari extension for 1Password dos't always work","id":"message:34222","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:34222","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:15959"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:34222"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:34222"},"body@stripHtml({\"truncateLength\":200})":" I get one of three responses, (1) a popup that asks me to login then i get a spinning wheel that does not stop, (2) it lets me login and ones I use one password the icon goes to lock and will not cha...","body@stringLength":"608","rawBody":"

I get one of three responses, (1) a popup that asks me to login then i get a spinning wheel that does not stop, (2) it lets me login and ones I use one password the icon goes to lock and will not change, or (3) the popup does not respond to my mouse click.
\nI have used the help/troubleshooting pull down menu and I am attaching the last current log.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:Login 1Password 8

\n","kudosSumWeight":0,"postTime":"2022-05-28T17:36:38.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:34222_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":52},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I get one of three responses, (1) a popup that asks me to login then i get a spinning wheel that does not stop, (2) it lets me login and ones I use one password the icon goes to lock and will not change, or (3) the popup does not respond to my mouse click.
\nI have used the help/troubleshooting pull down menu and I am attaching the last current log.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=Login%201Password%208

"},"Conversation:conversation:34222":{"__typename":"Conversation","id":"conversation:34222","solved":false,"topic":{"__ref":"ForumTopicMessage:message:34222"},"lastPostingActivityTime":"2022-06-24T13:24:51.000-07:00","lastPostTime":"2022-06-24T13:24:51.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:34222":{"__typename":"ModerationData","id":"moderation_data:34222","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:34222_1":{"__typename":"Revision","id":"revision:34222_1","lastEditTime":"2022-05-28T17:36:38.000-07:00"},"ForumReplyMessage:message:34223":{"__typename":"ForumReplyMessage","id":"message:34223","conversation":{"__ref":"Conversation:conversation:34222"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:34222/message:34223","revisionNum":1,"uid":34223,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: When logging into the Safari extension for 1Password dos't always work","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:34223"},"parent":{"__ref":"ForumTopicMessage:message:34222"},"body":"

Hi jimdrescher:

\n\n

That definitely isn't the experience we want you to have with 1Password for Safari. Are you still running into trouble? As a quick first step, does fully restarting 1Password and Safari improve the state of play for you? Let me know!

\n\n

Jack

","body@stringLength":"468","rawBody":"

Hi :

\n\n

That definitely isn't the experience we want you to have with 1Password for Safari. Are you still running into trouble? As a quick first step, does fully restarting 1Password and Safari improve the state of play for you? Let me know!

\n\n

Jack

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