Forum Discussion

jimdrescher's avatar
jimdrescher
New Contributor
4 years ago

When logging into the Safari extension for 1Password dos't always work

I get one of three responses, (1) a popup that asks me to login then i get a spinning wheel that does not stop, (2) it lets me login and ones I use one password the icon goes to lock and will not cha...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi jimdrescher:

Thanks for following up. We might need to take a closer look at 1Password in Safari, I'd like you to save a console log from 1Password for Safari: Save a console log for 1Password in your browser

After saving it, attach it to an email addressed to support+forum@1password.com, and include a link to this thread: https://1password.community/discussion/130408/when-logging-into-the-safari-extension-for-1password-dost-always-work#latest and your username: jimdrescher.

After emailing in, you'll receive a reply from BitBot that includes a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your email.

Jack