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patrick227's avatar
patrick227
New Contributor
1 day ago

When using PassKeys: Have to sometimes scan phone QR code unlike Apple passkeys

Hello! When I used Apple for Passkeys, I was able to use my iPhone or iMac with just one Passkey. But now, when using Quickbooks for example, I'm being asked to scan the Passkey that's present on an...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 hours ago

Hello patrick227​! 👋

That definitely doesn't sound right and I'm sorry that you're running into issues with saving your passkey for the Quickbooks website. As a first step, can you make sure that 1Password is set as the default password manager in Chrome: 


Then, try to delete the existing passkey from the Quickbooks website and then from 1Password. Then, use 1Password to save a new passkey: Save and sign in with passkeys in your browser

If that still doesn't work then please reproduce the sign-in issue one more time and then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/when-using-passkeys-have-to-sometimes-scan-phone-qr-code-unlike-apple-passkeys/170352
  • Your forum username: patrick227


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave