Forum Discussion

iwaddo's avatar
iwaddo
Super Contributor
2 years ago

Where did my new password go?

Hi

I've just used the 1Password suggested password for a new account. The little popup box appeared, very briefly, that looked like it was saving the entry but it is not there in 1Password.

I have received a welcome to your account email from the vendor so it must have populated the password field.

Now I cannot log back into the account without forgetting the password.

What happened, did I do something wrong?

1Password Version: 1Password for Mac 8.10.48 (81048003)
Extension Version: 81044034, on STABLE channel
OS Version: macOS 15.0
Browser: Safari

browser extension

9 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    On behalf of Tommy, you're welcome iwaddo. I see that my colleagues have reached out to you via email. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: RGT-78413-436

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    iwaddo

    What site did the occur with? Can you share it here? If not, please email us with that detail.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    It was. :) Some merging and splitting has occurred. So it looks disjointed.

  • iwaddo's avatar
    iwaddo
    Super Contributor
    2 years ago

    1P_Tommy Hi, I'm not sure your last comment on this thread was actually for this thread ;-)

    However, it has happened again. I've just tried to create an account, the 1Password box popped-up and disappeared immediately, I'm sure it usually lets me change the name.

    There is a password in the history but no login entry created.

    I've created in manually for now but was not expecting it to happen again.

    Thank you for your help.

  • spinoza's avatar
    spinoza
    Dedicated Contributor
    2 years ago

    FWIW, I've had that vanishing password issue a fair number of times, but have not kept a record.

    Didn't realize there is a Password Generator History (aside from the password history in each password entry, one of 1PWs best features.) Would have saved me quite a few unnecessary password resets! Good to know.

  • iwaddo's avatar
    iwaddo
    Super Contributor
    2 years ago

    Hi, yes, the password is there in the history, at least I can create the login entry manually. Who even knew there was a history - I keep learning :-)

    It was not a simple website login. I had done an insurance quote at lv.com. At the beginning of the quote I provided an email address, at the end I opted to save my quote so it asked for a password which is where 1Password comes in.

    I have created the login entry in 1Password for lv.com and it works if I try and login to receive my quote.

    I am up and running now so not sure there is anything to fix.

    Thank you for your help.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello iwaddo! 👋

    I'm sorry that you're having trouble finding the generated password. Are you able to share the website where you've run into this issue so that I can take a look?

    Regarding the password itself try the following:

    1. Open your browser.
    2. Click on the 1Password icon in the browser's toolbar.
    3. Click the menu icon and then Password Generator.
    4. Click Password Generator History.

    Do you see the password there?

    -Dave