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Former Member's avatar
Former Member
3 years ago

Why am I repeatedly asked for the master password when using 1password?

I have just moved from LastPass and am slightly miffed. Chrome keeps asking for my master password when I want to fill in password details on sites. Why can't it stay logged in and NOT ask for the ma...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @me2023,

Thanks for your message. There's no setting that would log you out when logging into 1Password elsewhere.

It's sound's like there is a disconnect between 1Password for Mac and 1Password in the browser.
- Do you see a 1Password icon in your browser toolbar? If yes, what happens when you click on it?
- Is the behaviour the same if you restart your computer?
- If this behaviour does not persist after a reboot, does it continue to work or eventually start failing again?
- If you unlock your 1Password desktop app first and then open your browser is 1Password also unlocked?

With regard to 1Password for Android, does the auto-lock behaviour obey your settings when you adjust to a shorter time and test? Then, setting this back to 8 hours, does this work as expected or are you always seeing the app locked after a few minutes.

Looking forward to your reply.

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am I repeatedly asked for the master password when using 1password?","id":"message:148456","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:148456"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:148456"},"body@stripHtml({\"truncateLength\":200})":" I have just moved from LastPass and am slightly miffed. Chrome keeps asking for my master password when I want to fill in password details on sites. Why can't it stay logged in and NOT ask for the ma...","body@stringLength":"496","rawBody":"

I have just moved from LastPass and am slightly miffed. Chrome keeps asking for my master password when I want to fill in password details on sites. Why can't it stay logged in and NOT ask for the master PW every time I want to use 1Password?

\n\n
\n\n

1Password Version: 2.5.1
\nExtension Version: Not Provided
\nOS Version: Windows 11
\nBrowser:_ Chrome
\nReferrer: forum-search:password

\n","kudosSumWeight":0,"postTime":"2023-01-04T03:39:18.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:148456_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":16155},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have just moved from LastPass and am slightly miffed. Chrome keeps asking for my master password when I want to fill in password details on sites. Why can't it stay logged in and NOT ask for the master PW every time I want to use 1Password?

\n\n
\n\n

1Password Version: 2.5.1
\nExtension Version: Not Provided
\nOS Version: Windows 11
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=password

"},"Conversation:conversation:148456":{"__typename":"Conversation","id":"conversation:148456","solved":false,"topic":{"__ref":"ForumTopicMessage:message:148456"},"lastPostingActivityTime":"2023-04-11T10:11:42.000-07:00","lastPostTime":"2023-04-11T10:11:42.000-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:148456":{"__typename":"ModerationData","id":"moderation_data:148456","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:148456_1":{"__typename":"Revision","id":"revision:148456_1","lastEditTime":"2023-01-04T03:39:18.000-08:00"},"ForumReplyMessage:message:148460":{"__typename":"ForumReplyMessage","id":"message:148460","conversation":{"__ref":"Conversation:conversation:148456"},"author":{"__ref":"User:user:11267"},"revisionNum":1,"uid":148460,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Why am I repeatedly asked for the master password when using 1password?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:148460"},"parent":{"__ref":"ForumTopicMessage:message:148456"},"body":"

Hello @me2023,

\n\n

Thanks for your message. There's no setting that would log you out when logging into 1Password elsewhere.

\n\n

It's sound's like there is a disconnect between 1Password for Mac and 1Password in the browser.
\n- Do you see a 1Password icon in your browser toolbar? If yes, what happens when you click on it?
\n- Is the behaviour the same if you restart your computer?
\n- If this behaviour does not persist after a reboot, does it continue to work or eventually start failing again?
\n- If you unlock your 1Password desktop app first and then open your browser is 1Password also unlocked?

\n\n

With regard to 1Password for Android, does the auto-lock behaviour obey your settings when you adjust to a shorter time and test? Then, setting this back to 8 hours, does this work as expected or are you always seeing the app locked after a few minutes.

\n\n

Looking forward to your reply.

","body@stringLength":"1166","rawBody":"

Hello @me2023,

\n\n

Thanks for your message. There's no setting that would log you out when logging into 1Password elsewhere.

\n\n

It's sound's like there is a disconnect between 1Password for Mac and 1Password in the browser.
\n- Do you see a 1Password icon in your browser toolbar? If yes, what happens when you click on it?
\n- Is the behaviour the same if you restart your computer?
\n- If this behaviour does not persist after a reboot, does it continue to work or eventually start failing again?
\n- If you unlock your 1Password desktop app first and then open your browser is 1Password also unlocked?

\n\n

With regard to 1Password for Android, does the auto-lock behaviour obey your settings when you adjust to a shorter time and test? Then, setting this back to 8 hours, does this work as expected or are you always seeing the app locked after a few minutes.

\n\n

Looking forward to your reply.

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