Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Why am I repeatedly asked for the master password when using 1password?

I have just moved from LastPass and am slightly miffed. Chrome keeps asking for my master password when I want to fill in password details on sites. Why can't it stay logged in and NOT ask for the ma...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello kamare,

Please excuse the delay in response. I'm sorry to hear of the troubles you've been experiencing. By the sounds of things with the number of times you are needing to enter your account password, you're having troubles with Touch ID, Face ID or auto-lock settings. I'll provide some guides below:
* Use Touch ID to unlock 1Password on your iPhone or iPad
* Use Face ID to unlock 1Password on your iPhone or iPad Pro

I have followed all the instructions that you sent

I've included that guide again below. Could you let us know at which step you are having difficulties with the auto-lock settings for 1Password for iOS?

* How to set 1Password to lock automatically

We'll be happy to help you further!