Forum Discussion

Former Member's avatar
Former Member
3 years ago

Why am I repeatedly asked for the master password when using 1password?

I have just moved from LastPass and am slightly miffed. Chrome keeps asking for my master password when I want to fill in password details on sites. Why can't it stay logged in and NOT ask for the ma...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello again kamare,

Thanks for getting back to me. Touch ID or Face ID are not required but will help make the sign in process quicker without the need to enter your account password each time.

You mentioned, "the Face ID button doesn’t turn on". Could you confirm that you have setup Face ID on your device, Use Face ID on your iPhone or iPad Pro – Apple Support.

Also, that you have set up Face ID in the 1Password for iOS app:
* Set up Face ID
* Use Face ID

In this situation, the issues seem to be related the auto-lock settings of the 1Password for iOS app and that you are required to enter your account password more often than you would like. Please let us know where you are experiencing difficulties when trying to adjust the auto-lock settings in the iOS app. Here's our guide: How to set 1Password to lock automatically.

Thank you for your patience.