Why can't I enable Touch ID?

Hi there jdominici

If you've already tried the steps shown in "Get help" section of the article below, it'll be best to contact us by email so that we can look into this further with you.

☞ Use Touch ID to unlock 1Password on your Mac # Get help

Try that, and if issues persist, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey