Forum Discussion

richeldecos's avatar
richeldecos
New Contributor
2 months ago

Why do I have to constantly authenticate my iOS app with 2FA code?

I got a new phone and ever since then, I have to enter the 2FA code from Authy every few days, otherwise the app is "offline" and nothing gets synced. It's extremely frustrating, why is it not authe...
ios
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
2 months ago

Hi richeldecos​,

To help us look into this for you, I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: 

    https://www.1password.community/discussions/1password/why-do-i-have-to-constantly-authenticate-my-ios-app-with-2fa-code/166748

  • Your forum username: richeldecos


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!