Why do I have to retype the master password for each login on IOS even with open 1password app?

Hi @RobTT:

You can use biometry like Touch ID or Face ID to unlock 1Password for filling. With that said, we're investigating an issue where Face ID or Touch ID may report as unavailable in 1Password 8, so if Touch ID or Face ID is enabled on your grandmother's device for 1Password 8 (Settings > Security > Touch ID / Face ID), and she's unable to unlock 1Password with Touch ID or Face ID, that may be the issue she's running into at this time.

Jack

Jack_P_1P seems like a big UX flaw. Enter a password every time you want to autofill? Can you add a ticket to change that?

Hi @RobTT:

The auto-lock timer configured in Settings > Security controls when the 1Password app itself will lock. Using 1Password to AutoFill will always require authentication.

1Password for Safari has a separate lock timer, but that only applies to the 1Password for Safari extension, and doesn't affect using 1Password to fill in other browsers or apps.

Jack

Jack_P_1P

Hey Jack, thanks for clarifying. To isolate the problem, the 8 hour 1Pass setting is not being reflected in any iOS interface (browser, in-keyboard in apps)

Hi @RobTT:

The steps Dave shared above were for 1Password 7 for iOS, not 1Password 8 for iOS. The auto-lock timer isn't synced between devices. For example, if you configure the lock timer for my.1Password.com, that wouldn't affect 1Password for iOS, or 1Password for Safari. Similarly, if you set the lock timer in 1Password for iOS for 8 hours, that wouldn't make any changes to 1Password on the desktop.

The 8 hour timer that you're referring to is the lock timer. With it configured to 8 hours, 1Password will remain unlocked for 8 hours, then require Face ID, Touch ID or your account password. We're investigating a separate issue where Face ID or Touch ID may not work as expected. With 1Password 8 for iOS configured to use Face ID, does locking the app and then unlocking use Face ID or Touch ID?

Use Face ID to unlock 1Password on your iPhone or iPad Pro
Use Touch ID to unlock 1Password on your iPhone or iPad

Let me know.

Jack

1pass*

Hi 1P_Dave 1P_Tommy Alvin_L_1P

New user, pretty savvy and absolutely shocked at how poor this iteration of lastpass for iOS (on iPad) is. Trying to do my grandmother a favor by organizing all her passwords and making her more secure. She's an old lady, so I'm trying to disable the need to re-enter her password - ideally once a week. Once every 8 hours is the longest setting I see, which would be acceptable.

HOWEVER, every change I make to settings IS NOT EFFECTED IN THE USER EXPERIENCE. Maddening! I change settings, and it simply doesn't work. Every time I reopen the app, or the browser extension, or any medium, I have to reenter the password.

To summarize, two variances from expected behavior:

1. The advanced settings needed to curate the 'secret recipe' isn't in the version of 1pass I just downloaded. Can't make the necessary changes.
2. Any change I make to the lock time does not work, forcing me to re-enter the password everywhere (keyboard extension, browser extension, in-app, on website)

Please advise

Netpog

I'm happy to hear that the steps worked for you. 😊

I must note that this is NOT the behavior implied by "always show lock screen"! And perhaps this should be the default behavior, but with a less-ostentatious lock screen?

This is something that we've been discussing internally too and I'll add your feedback to the internal work item that we have open for the topic.

One glitch that this does not address: when logging into a site with separate pages for username and password (e.g. Xfinity.com), I must specify the 1Password item on both pages (e.g. one of my various Xfinity logins.)

The issue that you've mentioned with two-page logins is something that is a limitation of Password AutoFill. Password AutoFill is specifically handled by iOS and doesn't currently offer us the option to support two-page logins.

If you're using Safari then you can use our new 1Password for Safari extension. 1Password for Safari features greatly improved filling capabilities and does support two-page logins. Here is a guide on how to enable 1Password for Safari on devices running iOS and iPadOS 15: Get to know 1Password for Safari on your iPhone or iPad

I hope that helps!

ref: apple-3345

One glitch that this does not address: when logging into a site with separate pages for username and password (e.g. Xfinity.com), I must specify the 1Password item on both pages (e.g. one of my various Xfinity logins.)

I do understand that the password will not be autofilled without my taking an action, because iOS, but if I'm not using the one-and-only suggested item, then I must pick from the list BOTH times.

In other words, 1Password does not remember which username it just autofilled, on a two-page login. As a result, on the next page, that user's password will not be the one suggested above the keyboard.