Forum Discussion

Former Member's avatar
Former Member
4 years ago

Why do I have to retype the master password for each login on IOS even with open 1password app?

I'm using 1Password on IOS 15.5 (iPone 13 and iPad pro, 1Password 7.9.6, no V 8 available) as well as Windows 10 (1Password 8.7.2) and installed the 1Password **app **both environments. Unhappily t...
ios
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @ftiemer :

The behaviour you mentioned is a limitation of our integration with the iOS Password AutoFill feature - when going through Password AutoFill's interface to open 1Password, 1Password is opening in a more restricted mode than when you launch the main app itself. In this more restricted mode we're unable to perform the background tasks necessary to set up things like a perpetual unlock. This means that you'll need to authenticate each time you use Password AutoFill.

Do you have biometrics (Touch or Face ID) enabled on your iPhone? If yes, you can use Touch or Face ID to unlock 1Password so you do not need to enter your password each time.

In regard to 1Password on Windows, this is expected behaviour. If the app itself is locked, you'll need to unlock 1Password again before you can access your data. Can you check the auto-lock settings in the app:

  1. Open and unlock 1Password.
  2. Click your account or collection at the top of the sidebar and choose Settings > Security.

What are your auto-lock settings set to?

Alvin